All pets boarded at PAWS World must be fully vaccinated with proof of vaccinations presented via email no later than 72 hours before check-in. Failure to provide vaccination records will prevent your pet from being boarded at PAWS World.
Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza.
All dogs must have a current Kennel Cough (Infectious Tracheobronchitis) vaccination (within 12 months).
PAWS World will never knowingly accept a dog with the above condition, but as the incubation period can exceed 10 days it may not be detectable prior to arrival. THE OWNER therefore accepts that this hazard exists, especially at busy times.
Cat Vaccinations must safeguard against the following diseases: Feline Panleucopaenia, Feline Herpesvirus and Feline Calicivirus (Tri-cat).
We strongly recommend your pet/s are treated with Bravecto Tick and Flea treatment before their stay with us. We advise this be given 72 hours before check-in. Spot treatments are not effective in keeping Qatar ticks away. We do our best to ensure your pet remains tick and flea free but we at PAWS are not liable if your pet is found to have ticks and/or fleas after their stay. If you have given your pet tick/flea treatment within 60 days of admission please show supporting documents within the booking.
If any pet is found to have ticks or fleas upon arrival to Paws boarding, Bravecto tick/flea treatment will be administered and a charge of 150QAR will be applied to the invoice. Please note: This is not a service to rely on. It is THE OWNER's responsibility to ensure their pet is protected against Ticks and Fleas before the time of check-in.
An effective de-wormer, such as ‘Drontal’ or ‘Panacure’ is advised to be administered to any Dog or Cat prior to boarding. This should be taken at least a week before coming into the Kennels / Cattery. Please check with your Veterinary Surgery on how long each product will protect your Pet.
2. Medical Records
If an animal has a medical condition of any sort, PAWS World must be notified before or at the time of booking.
If PAWS World has not been notified of such a condition or course of medication, we reserve the right to refuse admission.
In the unlikely event your pet becomes unwell during their stay they will be treated by our designated veterinary service – Royal Vet Clinic.
If it is determined by the Vet that the issue is a result of a pre-existing condition, then this cost will be covered by THE OWNER.
During the period of boarding, PAWS World will exercise every possible care and attention to ensure the health and wellbeing of the pet, however PAWS World accepts no responsibility for problems outside of their control.
In a case of emergency, if the owner is unavailable, if a nominated person was given at the time of booking the nominated person(s) will be contacted via telephone, text and email. If PAWS World is unable to contact the owner in such circumstances, PAWS World will make decisions on behalf of THE OWNER.
We do accept animals with aggressive or destructive temperaments at the discretion of PAWS staff.
PAWS World reserves the right to refuse any pet that we consider potentially dangerous to our staff.
In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we may contact you to arrange their removal.
All damage caused by an animal to any area will be chargeable to THE OWNER.
5. Bedding & Toys
PAWS will supply hygienic beds, soft bedding or platform bed for both cats and dogs.
We request that you provide any soft bedding that you wish your Pet to have during his/her stay.
PAWS will take no responsibility for loss or damage to any supplied bedding, leads or toys.
PAWS will supply a variety of toys and enrichments for your dog/cat during their stay.
Your pet will be fed a high-quality dry food during its stay at PAWS.
If this food is unsatisfactory, it is the responsibility of THE OWNER to supply enough food for the duration of your Pet’s stay.
If you do not supply the food your pet eats normally, PAWS are not held liable for any conditions resulting from change of diet.
7. Payment & Cancellations
7.1 PAWS will not accept bookings at less than 48 hours’ notice.
THE OWNER is charged for each day of boarding in full. Should the owner require an extension of the stay and kennels are available, they will be charged at the standard daily rate.
Should the time in boarding be ended early, THE OWNER may be eligible for a refund of the days not used or the days can be held in lieu for future stays at PAWS.
If the pet that has been boarded at PAWS was a previous PAWS rescue*, then you will be entitled to a 10% discount applied at the point of invoice. *Please make us aware upon booking.
On making a booking with PAWS, you will be expected to pay for the stay in full.
A full refund will be made providing a cancellation is made with a minimum of 72 hours’ notice.
If a cancellation is made without providing a minimum of 72 hours, THE OWNER will NOT be eligible for refund, the amount will be at the discretion of PAWS and in light of verifiable evidence of extenuating circumstances.
Payment is due from the time an invoice is issued or upon CHECK IN.
NOTE: A strict payment and cancellation policy is enforced as PAWS has witnessed several instances of people leaving their pets, without payment and not returning. At PAWS we believe this is the most effective way of discouraging this behavior.
8. Pick Up & Drop Off
On the first day of boarding, you may drop your pet at the PAWS World facilities between 12pm and 5pm. If you wish to drop your pet outside of these ours please let the boarding staff know before the day of check-in.
On the day of check-out pets must be collected between 7am and 12pm. If you wish to drop your pet outside of these ours please let the boarding staff know 72 hours before check-out.
If using the PAWS World pick-up/drop off service, all pets to be must be dropped off at the Royal Vet Clinic At an agreed time between 6am and 5pm on the first day of boarding. Please select when booking.
On cessation of their stay, all boarded pets who have booked the Royal vets transport option, will be returned to the Royal Vet Clinic at an arranged time which will be confirmed using the WhatsApp service.
PAWS World offer a taxi service that will pick up and drop off your pet(s) at your home for a charge of 150QAR each way. If you wish to take advantage of this service please select when booking.
A minimum of 48 hours’ notice is required if booking any of our taxi services. NOTE: We currently do not provide any taxi service on a Friday. Please take this into account when making a booking.
A no-show is classed as any booking in which THE OWNER has not presented their pets for boarding within 24 hours of the planned first day of boarding. In this instance, THE OWNER agrees that the booking may be cancelled, and THE OWNER will forfeit the cost of the booking in full.
If the boarded pet has not been collected 48 hours after the final day of boarding and satisfactory communication has not been received, PAWS World will contact the police and provide all customer details as pet abandonment is against the law in the state of Qatar.